SHOPPING INFORMATION

1. What are the shipping options available?

We offer the following shipping options:

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Same-Day Delivery: Available in selected locations (Order before 12 PM).
Do you offer international shipping?

Yes, we ship to several countries worldwide. Shipping charges and delivery times vary based on the destination. Please check our shipping calculator during checkout for more details.

 

How much does shipping cost?

Shipping costs depend on the shipping method, destination, and the weight of your order. The exact cost will be calculated and displayed at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number on our tracking page to check the status of your delivery.

What should I do if my package is delayed or lost?

If your package is delayed or hasn’t arrived within the estimated time frame, please contact our customer support team at support@yourdomain.com. We’ll assist you in locating your order.

Can I change my shipping address after placing an order?

If your order has not yet been shipped, you can update the shipping address by contacting our customer support team. Changes are not possible once the order is shipped.

What happens if I’m not home to receive my order?

For most deliveries, the courier will leave a notification with instructions on how to reschedule or collect your package. Some packages may require a signature upon delivery.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over [insert amount, e.g., $50]. This offer is applicable to domestic orders only.

PAYMENT INFORMATION

What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • Digital Wallets (PayPal, Google Pay, Apple Pay)
  • Bank Transfers
  • Cash on Delivery (available in select locations)
Is it safe to make payments on your website?

Yes, we prioritize your security. Our website uses SSL encryption to protect your payment information, and we comply with PCI DSS standards to ensure safe transactions.

Can I use multiple payment methods for a single order?

Currently, we only allow one payment method per order. However, you can use gift cards or discount codes alongside other payment options.

What should I do if my payment is declined?

If your payment is declined, please:

  • Double-check your card details.
  • Ensure your bank has authorized the transaction.
  • Try using a different payment method.
    If the issue persists, contact our support team for assistance.
Can I get an invoice for my order?

Yes, an invoice will be sent to your registered email address once your payment is confirmed. If you need a hard copy, you can request one by contacting customer support.

Is Cash on Delivery (COD) available?

Yes, COD is available for select locations. A minimal convenience fee may apply for this service. Check availability during checkout.

Can I change my payment method after placing an order?

Unfortunately, payment methods cannot be changed once the order is placed. You may cancel the order (if not yet processed) and place a new one with your preferred payment option.

Do you offer refunds for canceled orders?

Yes, refunds are processed within 5-7 business days after order cancellation. The amount will be credited back to the original payment method.

Are there any additional charges for international payments?

Some banks may charge foreign transaction fees for international payments. Please check with your bank for details. Our website does not add extra charges for such transactions.